Frequently Asked Questions | Denny Sanford PREMIER Center
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Frequently Asked Questions

  • Where can I purchase tickets?
    • Concert, sport, and special event tickets can be purchased at KELOLAND Box Office, or online through KELOLAND Box Office is located just inside the Main Entrance of PREMIER Center. It is open Tuesdays and Thursdays from 10am-5pm. Event Days it is open at 12pm.
  • Where can I park?
    • There are tons of options! The complex has five lots surrounding the building as well as McCart Park, which is diagonal from the complex. In addition, there are plenty of street parking spaces available. For specific information and a map, visit our Directions & Parking page.
  • Is parking free?
    • Yes! All general public parking is free of charge.
  • Do you have Premium/VIP Parking?
    • Yes! The lots immediately next to the PREMIER Center are reserved for premium seat holders. Spaces in these lots may be available for some events for a fee.
  • Can I get tickets at the door?
    • If a show is not sold out, tickets are available for purchase before and during events. In most situations, the Box Office will close approximately 3/4 of the way through a show.
  • Where can I pick up Will Call?
    • Will Call is available at KELOLAND Box Office just inside Main Entrance doors at PREMIER Center. Certain windows are dedicated to Will Call only, and will have signs directing you.
  • What do I need to bring to pick up my Will Call tickets?
    • You will need to show a valid photo I.D., and if you purchased your tickets online, you will need to bring the card you purchased your tickets with.
  • What can / can't I bring into the building?
  • Will I be searched at the door?
    • For most events at PREMIER Center, staff will be inspecting bags and walk-through metal detectors will be used to ensure that prohibited items do not enter the facility.
  • Are there ATMs inside?
    • Yes, we have ATMs located at both Box Offices as well as several located throughout the concourses.
  • Cashless Concessions and Bar?
    • As part of a continue effort to improve the guest experience, moving to cashless transactions will help reduce wait times and get you back to your seat faster.
  • My question isn't answered here, where can I find out more?
    • More about Ticketing Policies & Procedures can be found by clicking here. You can also call our front office with your question at (605) 367-7288.

Additional Ticketing FAQs Can Be Found Here.

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