The staff at Denny Sanford PREMIER Center are committed to creating a safe, comfortable, and enjoyable entertainment experience. Patrons have a right to expect an environment where:
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Patrons will be treated in a consistent, professional and courteous manner by all ASM Global - Sioux Falls personnel.
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Patrons will enjoy the entertainment experience free from disruptive behavior, including foul or abusive language or obscene gestures.
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Patrons will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
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Patrons will sit only in their ticketed seats and show their tickets when requested.
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Patrons who engage in fighting, throwing objects or attempting to enter the playing field will be immediately ejected from the venue.
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Patrons will smoke in designated smoking areas only. This includes vaping and the use of e-cigarettes.
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There will not be any obscene or indecent messages on signs or clothing.
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Signs brought in for ticketed events must be no larger than 8.5" x 11", unless otherwise specified by an event.
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Patrons will comply with requests from ASM Global - Sioux Falls staff regarding operations and emergency response procedures.
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Patrons will also be responsible for their own good time by reporting inappropriate behavior.
Our staff has been trained to intervene where necessary to help ensure that the above expectations are met, and patrons are encouraged to report any inappropriate behavior to the nearest usher, crowd management or guest services staff member. Patrons who choose not to adhere to these provisions will be subject to ejection without refund.
Thank you for adhering to the provisions of the Fan Code of Conduct.
Denny Sanford PREMIER Center has a clear bag policy in place for all ticketed events to ensure the safety of all patrons and employees. Additionally, this policy serves to speed up check-in times for guests.
Opaque bags larger than 4.5” x 6.5” will not be allowed in our venue. Patrons who are in possession of items that are larger than this bag size shall be denied entry. Under no circumstances will an employee accept a bag for “safe keeping”, take possession of any such bag or otherwise control such bag. Unattended or abandoned items will be promptly discarded.
Guests may enter the building with a clear one (1) gallon zipper lock type bag. A clear stadium bag that is no larger than 12” x 12” x 6” is an acceptable alternative to the zipper lock type bag. Tinted bags are not permitted. Clear bags may be purchased for $5 from our box office, but cannot be used to store other bags not in compliance with this policy.
Ticketed guests are permitted to bring in one (1) bag only.
Clutch bags, fanny packs, and over-the-shoulder packs, (4.5” x 6.5” or smaller) that have a single over the shoulder, or cross-body strap that are made of a canvas, nylon, or leather material are permitted. Chain straps are not allowed.
Diaper bags must also abide by the terms of the venue's Clear Bag Policy. If nursing equipment is needed during the event that does not fit within the clear bag, it may be brought in a different bag. That bag must be notified to and searched by security personnel and tagged as a medical bag.
Guests who have coordinated a birthday party event with one of the tenant organizations, may bring gifts as a part of that event. All gifts must be unwrapped for inspection. Guests should be encouraged to bring gifts in a gift bag.
All bags are subject to search.
If you have items that qualify as a medical necessity, these will be allowed inside the building. We understand that not all medical devices fit into the bag policy, and some have their own bags/containers. Please notify security personnel of these belongings upon entering our facility so they can be properly screened and tagged.
If you have a question about what you need to bring – please call (605) 367-7288 and someone will be happy to answer your questions. Please understand that any bags containing medical necessity equipment are still subject to search.
Our venue has multiple nursing Mamava pods available. One nursing suite is located in the PREMIER Center while a second suite is placed in the Convention Center.
The suites are portable, and their location will be adjusted as event demands require.
Access to the nursing suites is available by installing the Mamava app which is available on the App Store or by scanning a QR code found on signage at Denny Sanford PREMIER Center. The app shows users where the suites are located and provides a code to enter on a keypad located on the front of each suite.
Denny Sanford PREMIER Center has partnered with KultureCity to provide a Sensory Pod to fans with sensory needs during events.
The pod is located within the Denny Sanford PREMIER Center for all events.
Sensory bags, equipped with noise canceling headphones (provided by Puro Sound Labs), fidget tools, verbal cue cards, and weighted lap pads are also be available to all guests at the venue’s Guest Services areas who may feel overwhelmed by the environment.
Prior to attending an event, families can download the free KultureCity® App where one can view what sensory features are available and where they can access them. Also, on the App is the Social Story which will provide a preview of what to expect while enjoying an event at Denny Sanford PREMIER Center.
Unless specified, there is no minimum age requirement for events at our facility. Minors must be accompanied by a parent or guardian during events.
Children under the age of three do not require a paid ticket for most events (some exceptions apply).
Sioux Falls Stampede: Children under the age of 3 do not require a paid ticket.
Sioux Falls Storm: Children under the age of 4 do not require a paid ticket.
For Family Events, children ages two and older will require a paid ticket.
Children that do not require a ticket may sit on a lap. If your child requires a seat, you will need to purchase an additional seat for the child.
The following items are prohibited at events hosted at Denny Sanford PREMIER Center in order to provide all guests with a safe and positive event experience:
- Any bag larger than 12" x 12" x 6", and opaque bags larger than 4.5" x 6.5"
- Hard-sided containers or coolers, briefcases, backpacks, fanny packs, cinch bags, luggage of any kind, computer bags, camera bags, and large traditional seat cushions with pockets *
- Glass, cans, aluminum bottles or thermoses of any kind
- Water bottles, unless they are clear soft-sided plastic and empty upon arrival.
- Laser pens/pointers
- Video camera or mono/tripods (no spectator cameras with lenses over six inches long will be permitted)
- Laptop computers and iPads/Tablets
- Umbrellas
- Firearms, knives, or weapons of any kind
- Illegal drugs or substances
- Alcoholic beverages
- Signs, banners, or flags on poles, staffs, or selfie sticks
- Televisions
- Animals (except service animals)
- Air horns, whistles, cowbells, or other distracting noisemakers
- Any devices that may interfere with and/or distract any sports or event participant, other guests, audio or audio/visual telecast or recording of the game or event, or any technology-related service provided in the venue
- Projectiles (ie: Frisbees, beach balls, footballs, etc.)
- Aerosol cans (ie: mace, pepper spray, hairspray, etc.)
- Fireworks, confetti, stickers, or glitter
- Obscene or indecent clothing
- Balloons
- Use of wheeled footwear, skateboards, hover boards, and Segways *
- Strollers and Infant Carriers/Car Seats
- Outside food and beverage items
* EXCEPTIONS WILL BE MADE FOR THOSE WITH MEDICAL REQUIREMENTS AND/OR SPECIAL NEEDS.
Items that are found while cleaning up the building following an event are brought to the Administration office and logged. If patrons call looking for an item they have lost, their name and contact information is also logged.
Need to report or check on a lost item? You can find us on ileftmystuff.com. If you use this site to report a lost item, we will be able to ship the item back to you if we have found it. Items not claimed within 30 days will be disposed of.
For items lost at Howard Wood Field, please call (605) 367-7900.
Tickets are available for purchase before and during events, while inventory lasts. In most situations, the KELOLAND Box Office will close approximately 3/4 of the way through a show.
The only approved ticketing vendors at our venue are Ticketmaster and AXS. Tickets purchased on other ticketing platforms are not verified and will not guarantee the purchaser entry to an event.
ADA seating is available on a limited basis for each event.
The KELOLAND Box Office is open Tuesdays and Thursdays from 10AM-5PM. Event Days it is open at 12PM.
Call our KELOLAND Box Office directly for more information 10AM-5PM Monday through Friday at (605) 367-8460 (no ticket sales may be completed via phone).
Will Call is available at our KELOLAND Box Office just inside the Main Entrance doors at Denny Sanford PREMIER Center. Certain windows are dedicated to Will Call only and will have signage directing patrons to the appropriate pickup window. All Will Call tickets require a photo ID for pickup.
Our venue offers guests free parking year-round for all events. VIP/Premium parking lots are not included and require a paid parking pass for ticketed events. If parking a vehicle overnight, patrons must have the vehicle moved by 7AM the following day or it will be subject to towing and removal at the owner’s expense. For more parking information, check out our parking page
Our venue does not allow any professional video or photography equipment through security for most touring events. Digital point-and-shoot cameras without detachable lenses are permitted. The photo and video policy is subject to change on an event-by-event basis per requests by the tour.
Signs and posters larger than 8.5"x11" or that contain inappropriate or obscene messaging will not be permitted in our facility.
Sign policies are subject to change on an event-by-event basis dependent on tour/client approval.
Our concession stands and bars are all cashless to help reduce wait times and get guests back to the action faster. Our concession stands, operated by OVG Hospitality, accept all major debit/credit cards along with Google, Samsung, and Apple Pay.
Most event merchandise stands will accept all major debit/credit cards as forms of payment, along with our KELOLAND Box Office.
If patrons do have a need for cash, ATMs are located near our box office and at several locations throughout our concourses.
For most ticketed events at Denny Sanford PREMIER Center, security checkpoints will be utilized. Security staff will be inspecting bags in accordance with the venue's Clear Bag Policy and patrons will walk-through metal detectors to ensure that prohibited items do not enter the facility. If needed, secondary screenings with a security wand will be utilized.
Items brought in for medical purposes should be provided to security personnel upon entering the facility to be properly tagged and inspected.
Any items prohibited by the tour or venue's prohibited item policy will not be permitted. Unattended personal belongings at events will be promptly removed and discarded for safety and security purposes.
Any media found onsite during an event without prior authorization will be removed from the premises.
All media requests should be directed to the venue Director of Marketing in writing at least one week prior to an event.
Event media policies vary from event to event, including the use of professional photo and video equipment. Professional photographic and video equipment may be prohibited for some concerts and special events unless otherwise approved in writing by facility/event management. Point and shoot digital cameras without removable lenses are generally accepted through security at events.
Any requests for coverage involving professional photo and video equipment, specifically for touring events, will only be considered if the photographer/videographer is requesting coverage on behalf of a media organization (ie: newspaper, radio, television). Freelance, hobby, and individual business photographers/videographers will not be considered for approval.
Please contact our administration office at (605) 367-7288 for event-specific information.
Still cameras are allowed in Denny Sanford PREMIER Center for most events.
General Rules on the distribution of literature, petition-gathering, informational protests and/or demonstrations at Denny Sanford PREMIER Center:
- If an individual or individuals wish to distribute literature to guests, gather petitions, conduct an informational protest and/or demonstration at Denny Sanford PREMIER Center that individual should inform ASM Global - Sioux Falls by calling (605) 367-7288 in advance of the event.
- While it is not required, it will be helpful to ASM Global - Denny Sanford PREMIER Center if the individual provides a phone number at which they can be reached to respond to any inquiries with respect to the distribution, informational protest and/or demonstration.
- The use of physical structures, e.g., tables, must be approved by ASM Global - Denny Sanford PREMIER Center and shall not interfere with guest ingress, egress or appreciation of an event, or cause harm or damage to the facility or grounds.
- An individual or individuals will be allowed to make their views known on ASM Global - Denny Sanford PREMIER Center managed grounds (i.e. Denny Sanford PREMIER Center, Convention Center, and Arena) so long as their statement of those views does not interfere with guest ingress, egress or appreciation of an event occurring at the facility.
- The distribution of literature, petition-gathering, informational protest and/or demonstration will occur in an exterior area designated by ASM Global - Denny Sanford PREMIER Center and will not be closer than 100 feet from any facility entrance.
- During the distribution of literature, petition-gathering, protest and/or demonstration, all literature, signs, placards, etc., shall be tended by an individual. All undistributed literature, signs, placards, etc., shall be disposed of in an appropriate manner by the individual(s).
- Distribution of literature, petition-gathering informational protests and/or demonstrations are not permitted inside a leased area or building. These spaces are under contract with the client and therefore are no longer considered public spaces.
- Any type of literature, sign, placard, etc. will not imply that it is a publication of the City of Sioux Falls, ASM Global - Sioux Falls, Denny Sanford PREMIER Center, and such material will not imply that it is endorsed or sanctioned by the City of Sioux Falls, ASM Global - Sioux Falls or any ASM Global - Sioux Falls managed facility.
- The literature and protest/demonstration materials will not utilize any pictures, materials or other items in violation of any copyright, trademark or trade name of the City of Sioux Falls, ASM Global - Sioux Falls or any ASM Global - Sioux Falls managed facility, without the prior written consent of the City or ASM Global - Sioux Falls.
- Distribution of literature shall be made only to pedestrian traffic; distribution to vehicular traffic including parked vehicles is prohibited.
- The sale of or distribution of goods or services on City property, including ASM Global - Sioux Falls managed parking lots, without consent is prohibited.
No unapproved marketing will be allowed on Denny Sanford PREMIER Center property. This includes but is not limited to unauthorized distribution of literature and flyers and the posting of signs, flags, banners and posters.
People found passing out literature or any written forms of unauthorized marketing will be asked to collect all pieces handed out and leave the complex. The marketing company may be subject to being billed for clean-up costs for any additional pieces found.
ASM Global - Denny Sanford PREMIER Center reserves the right to expel from any ASM Global - Sioux Falls managed grounds and facilities any individual or individuals who violate the aforementioned rules.
Any questions can be directed to ASM Global - Denny Sanford PREMIER Center at (605) 367-7288.
Our venue accepts donation requests on an ongoing basis.
For requests to be considered, they must:
- Be submitted in writing to the venue's Director of Marketing
- Received at least 60 days prior to an event
- Include the organization's 501(c)3 status within the State of South Dakota
We do not accept or respond to any in-person or phone call solicitation for requests. Requests made less than 30 days before an event will not be considered. Requests will only be approved for registered 501(c)3 nonprofit organizations within South Dakota. Personal requests, requests for businesses or organizations without nonprofit status, and requests from out-of-state are not accepted.
Due to the large amount of donation requests we receive and the nature of our industry, we are unable to guarantee ticket donations to a specific event. Our organization does not provide monetary donations or sponsorships.
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