Ticketing FAQ

Denny Sanford PREMIER Center

  • Where can I purchase tickets?
    • Concert, sport, and special event tickets can be purchased at KELOLAND Box Office, www.ticketmaster.com, or charge-by-phone at 1-800-745-3000. KELOLAND Box Office is located just inside the Main Entrance of PREMIER Center. It is open Monday - Friday from 10 am - 5 pm with extended hours on event days. For weekend events, KELOLAND Box Office opens at 10 am (concerts) or 12 pm (Stampede and Storm games).
  • What fees are included on the ticket price?
    • At KELOLAND Box Office, we do include a facility fee. Most of the time, that fee is already built into the advertised price of the ticket - prices you see listed on our website are the prices you pay at our KELOLAND Box Office.
    • Online or over the phone, you will see several more fees added on. Generally, there is a Service Fee/Charge and Order Processing Fee, a Resale Service Fee, a Delivery Price, a Facility Charge, and Taxes included. For a specific breakdown of the fees, click here.
  • What is a presale and how does it work?
    • Presales are often offered through an artist, sponsor group, venue, and/or media group to allow subscribers to purchase tickets before the general onsale. You can sign up for our venue newsletter by clicking here. To sign up for an artist's fan club, visit their specific website for instructions.
  • What are some tips or tricks to buying tickets?
    • When buying online, create a Ticketmaster account to speed up your purchasing process.
    • During onsales, always search for Best Available instead of trying to specifically choose your seats.
    • Only use one browser, and don't refresh your screen more than every 2-3 seconds. If you do, Ticketmaster may tag you as an automated ticket buying program and lock you out.
    • Use multiple electronic devices if you have a computer, tablet, and smart phone.
    • Show up early to KELOLAND Box Office to wait in line.
    • Keep checking! Ticket purchases are timed, so when someone declines their tickets online, they are thrown back into the pool for everyone. Even if tickets seem to be gone immediately, there may be more several minutes later.
    • Sign up for presales and/or fan clubs to get access to tickets early.
    • More times can be found by clicking here.
  • If I purchase tickets online, how do I get them?
    • There are several options for you to choose when purchasing your tickets through Ticketmaster.com, and they may vary by event. Options include:
      • Print-at-Home will email you an electronic version of your ticket that you can print at home.
      • US Mail will allow Ticketmaster to print physical tickets for you, and ship them to your home. Please note that this option will include an additional delivery fee, and takes 10-14 days.
      • Credit Card Entry will allow you to use your credit card as your ticket, and will not give you a physical ticket. Read more on this option below.
      • Will Call will allow you to pick up your tickets at the Keloland Box Office. You will be asked to present the card you purchased your tickets with along with a photo ID.
      • UPS will allow you choose a 2-day, 3-day, or Saturday delivery (US only).
  • How does Credit Card Entry / Paperless Ticketing work?
    • In this process, the card you used to buy your ticket is your ticket. When you attend an event, you will be asked to present your card and a photo ID at the entrance. Your card will be swiped, and a seat locator slip is printed for you to keep as a physical ‘ticket’. All members of your party must be present to enter at the same time. If you bought the tickets for someone else, you must be present to swipe the card and then the others can enter. For extended information on Credit Card Entry tickets, click here.
  • Where can I pick up Will Call?
    • Will Call is available at KELOLAND Box Office just inside the PREMIER Center's Main Entrance. Certain windows are dedicated to Will Call only during events, and will have signs directing you.
  • What do I need to bring to pick up my Will Call tickets?
    • You will need to show a valid photo I.D., and if you purchased your tickets online or over the phone, you will need to bring the card you purchased your tickets with.
  • I lost/destroyed my tickets. What do I do?
    • We can often reprint or reissue your tickets at KELOLAND Box Office or the point-of-purchase. If you lost your print-at-home tickets, you can reprint them - however, if you believe they have been stolen, please contact us so we can replace your tickets with a new bar code and block the previous ones. Call or visit KELOLAND Box Office as soon as you know you have misplaced the tickets at 605-367-8460.
  • Can I get tickets at the door?
    • If a show is not sold out, tickets are available for purchase before and during events. In most situations, KELOLAND Box Office will close approximately 3/4 of the way through a show.
  • If an event is cancelled or rescheduled, how do I get my money back?
    • If an event is cancelled, you will be issued a refund at the point of purchase.
      • If you purchased your tickets online through Ticketmaster, you will be issued an automatic refund.
      • If you purchased your tickets through KELOLAND Box Office, you must return there with your tickets and your original card for the refund. If you paid in cash, you must turn in your tickets for a cash refund.
  • What rules apply to reselling tickets?
    • In the state of South Dakota, there are no laws forbidding the resale of tickets. Ticketmaster is the official ticketing company for events at Denny Sanford PREMIER Center and our KELOLAND Box Office, www.Ticketmaster.com, and Ticketmaster charge-by-phone are the only authorized sources for event tickets. Tickets purchased from an unauthorized ticketing website may be fraudulent and unusable for entry, and will not be exchanged and/or refunded by Denny Sanford PREMIER Center or Ticketmaster. If you have questions, please call our Box Office at 605-367-8460.
  • My questions isn't answered here, where can I find out more?
    • You can get a full list of FAQs through Ticketmaster by clicking here. You can also call KELOLAND Box Office at 605-367-8460.